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Warranty

Welcome to the warranty information page! Please take a moment to find out about our warranty and how to return items.

    Used and refurbished products carry a 1 year warranty for end users and 90 days warranty for resellers. Selected items may have extended warranty.
  • AH Tech Solutions warranty only pertains to the physical operating condition of the unit, such as D.O.A (Dead on Arrival) units or a unit's failure to meet manufacturer specifications.
  • Any physical damage must be reported within 72 business hours of delivery date to be considered.
  • No software or licenses are included unless stated explicitly.
  • Warranty does not cover misuse and/or damage due to improper installation and/or operation of the equipment.
  • All sales are final. Only defective items are eligible for a full refund or exchange. All other returns are subject to a 25% restocking fee.
  • Freight charges are non-refundable.
  • All return requires an RMA (Return Materials Authorization) number, otherwise the return will be rejected. Click to request an RMA number.

Return of Defective Product

Please use the following directions to return a defective product.

  1. Make sure unit is still within the warranty period.
  2. Click to request a RMA number.
    • A RMA number is required for all returns.
  3. If approved for return, a RMA number will be issued along with a RMA form.
    • The RMA form MUST be signed and faxed back before we can perform an exchange or refund.
    • RMA numbers are valid for 14 days after issuance.
    • Defective items must be returned within 14 days of the issuance of RMA number.
  4. The defective unit must be shipped back to AH Tech Solutions with all items shipped to customer, i.e. rack mounts, power cords, static bags and other materials that were received with the unit.
    • Failure to do so may result in a delay of refund and/or exchange.
    • Refunds are available only on items that AH Tech Solutions cannot replace in a timely manner.

Return of Non-Defective Product

Please use the following directions to return a non-defective product.

  1. Returns of non-defective items are subject to a 25% restocking fee, no exceptions.
  2. Click to request a RMA number.
    • A RMA number is required for all returns.
  3. If approved for return, a RMA number will be issued along with a RMA form.
    • The RMA form MUST be signed and faxed back before we can perform an exchange or refund.
    • RMA numbers are valid for 14 days after issuance.
    • Defective items must be returned within 14 days of the issuance of RMA number.
  4. The unit must be shipped back to AH Tech Solutions with all items shipped to customer, i.e. rackmounts, power cords, static bags and other materials that were received with the unit.
    • If unit was NIB or NOB, the unit MUST BE SHIPPED BACK IN ITS ORIGINAL BOX.
    • Failure to do so may result in a delay of refund.